SAP CS (Customer Service) Online Training :

MADHU SAP Trainings provides SAP CS Online Training with certified experienced IT professionals who has more than 10+ Years of real time experience. Our trainers have good training experience so that the best quality output will be delivered. Our faculty is dedicated so that we can complete your course as per the schedule given

Daily/Weekly at your convenience. We also allow you to record the classes from your end so that you can refer to the classes once again when ever is required. We provide the Latest Version System Access with very good speed and 24*7 Support as well. We provide classes online by using GoToMeeting and Webex Systems. We also give Interview support & Technical support. We satisfied 1000's of Customers from different location USA, UK, SINGAPORE, INDIA, SOUTH AFRICA, AUSTRALIA, NEW ZEALAND, DUBAI. We trouble shoot your problems while you are working, we address your questions during the Online SAP CS Training even after the course completion. After completion of your course, we will help you to clear your interviews and assist you to get certified in SAP Customer Service. We will give you 100% Satisfaction and We provide the best quality real time online training.

Module 1: SAP Architecture

Module 2: SAP Project Landscape

Module 3: ASAP Methodology

Module 4: Overview on Customer service

Module 5: CS Integration with Other Modules

• Topic 1: CS-SD Integration
• Topic 2: CS-QM Integration
• Topic 3: CS-FI Integration
• Topic 4: CS-CO Integration
• Topic 5: CS-PP Integration
• Topic 6: CS-MM Integration
• Topic 7: CS-HR Integration
• Topic 8: CS-PS Integration

Module 6: Organizational elements in Customer service

Module 7: Master data in Customer service

• Topic 1: Installed Base Management
• Topic 2: Functional Location
• Topic 3: Equipment
• Topic 4: Serial Number Management
• Topic 5: Work Centre
• Topic 6: Cost Centre
• Topic 7: Activity
• Topic 8: Activity Pricing

Module 8: Warranty & Types

Module 9: Master warranty

Module 10: Status Profiles

• Topic 1: Status profiles in Service Notifications
• Topic 2: Status profiles in Service orders

Module 11: DIP Profile

• Topic 1: Creation of DIP Profile
• Topic 2: Characteristics
• Topic 3: Material determination

Module 12: Service Notification

• Topic 1: Basic configurations
• Topic 2: Shop papers
• Topic 3: Catalogue Profile
• Topic 4: Partner determination procedure
• Topic 5: Field control in Notifications
• Topic 6: Additional functions in Notification

Module 13: Service Order

• Topic 1: Basic configuration
• Topic 2: Settings for Operations
• Topic 3: Settings for Components
• Topic 4: Planned cost & Actual cost
• Topic 5: Settlement Profile
• Topic 6: Item Categories
• Topic 7: Advance Shipment

Module 14: Outputs in Customer service Module

Module 15: Copy controls in SD

Module 16: Repair Procedure

Module 17: Transaction types and Item categories

Module 18: Counters

Module 19: In-House Repair Process

• Topic 1: Basic configuration
• Topic 2: Under warranty & Beyond warranty scenarios
• Topic 3: Action box functionality
• Topic 4: Service order automation
• Topic 5: Resource billing

Module 20: Repair-At-Site Process

• Topic 1: Basic configuration
• Topic 2: Under warranty & Beyond warranty scenarios
• Topic 3: Advance shipment process
• Topic 4: Resource billing
• Topic 5: Resource billing

Module 21: Annual Maintenance Contract Process

• Topic 1: Basic configuration
• Topic 2: Maintenance plan and execution
• Topic 3: Gantt chart

Module 22: Equipment on Loan process

• Topic 1: Basic configuration
• Topic 2: Integration with SD

Module 23: Sale of service process